+WHAT’S THE TURNAROUND TIME ON ITEMS IN THE SHOP?
Most of our listings are instant download, meaning there is no turnaround time. You’ll get your items as soon as payment clears. For any add-on item, the listing description states turnaround times.
+DO YOUR THEMES WORK WITH WORDPRESS.COM, TUMBLR, WIX, WEEBLY OR SQUARESPACE?
No. Currently, we only sell themes for the Blogger and WordPress.org platforms. They are not interchangeable and can only be used for the platforms they are designed for.
+WHAT IS YOUR SUPPORT POLICY?
You can check out our full support policy here.
+WHAT IS YOUR REFUND POLICY?
Since our products are all digital and can’t be physically returned, unfortunately we can’t offer refunds. Sad face, I know. We will, however, work diligently to ensure you love your template or theme! Please make sure you thoroughly read the product descriptions and/or check out the demo of the theme/template you are considering before purchase.
+DO YOU INCLUDE FONT FILES WITH BLOG TEMPLATE/THEME PURCHASES?
Shucks, no. Our font licenses prohibit us from sharing. We do include a link to the fonts used in the header of the blog so that you can purchase them yourself, if required (some are free, some are not).
+WHAT HAPPENS WHEN I PURCHASE A BLOGGER TEMPLATE?
When you purchase a blog template from us, you’ll receive a downloadable file via email as soon as your payment clears. In the folder you download, you’ll find a handful of items. One is the XML file. This is the file that carries with it the style of the theme you purchased it. We always say: think of it like the outfit (Ooh! Sparkly!). Your blog’s content won’t be impacted or changed at all – the file will only change the appearance of your blog. We also include very detailed instructions guiding you in installing the blog theme. Depending on the template you are interested in, there may be a header file. We’ll make your header for free if you don’t want to use the file to make it yourself. You’ll get access to a form to request a header after your purchase. The instructions will walk you through installing the template, as well as getting it all set up like the demo blog, with instructions for all the gadgets and features of the template.
+HOW EASY IS IT TO INSTALL?
It really is a breeze! Even if you’re unfamiliar with Blogger, we include video tutorials with every blog purchase. Many of our reviews comment on how easy installation was. You’ll become a Blogger Install Wizard, friend.
+CAN YOU INSTALL MY TEMPLATE FOR ME?
+HOW MANY SITES CAN I USE YOUR TEMPLATES ON?
Once you purchase a template from our shop, you are free to use it on up to three sites of your own. Please do not share your files with anyone else.
+CAN I USE MY OWN LOGO?
You definitely can, although we don’t offer support for resizing the logo. If you have a photo editing program you feel comfortable with, you are certainly welcome to insert your logo into the blank header PNG we include with all templates and fit it correctly inside. This is a great size guide, and recommended over just uploading your logo into the header spot in your blogger template designer, which will likely end up sized incorrectly for your template. If you need help with this, feel free to contact us and we can give you a quote.
+I DON’T HAVE PHOTOSHOP. CAN YOU MAKE MY HEADER FOR ME?
Absolutely! This is a service we offer free of charge for all instant download blogger template purchases that don’t have auto-populating headers. After your purchase, you’ll get access to a form you can fill out to request a header. Keep in mind we also provide blank PNGs and a video tutorial for PicMonkey, so you may find that you’d prefer to have design control yourself.
+I ALREADY HAVE A BLOGGER BLOG. WILL I LOSE ANY OF MY CONTENT OR SIDEBAR GADGETS?
Nope! Your content and gadgets are safe! Think of the XML file as just another outfit. The body of your blog will stay the same underneath, but your “outfit” will change. All of your blogs posts and sidebar gadgets will be left untouched, however new sidebar gadgets will be added from the downloaded template and you may need to do some shuffling around of your gadget placement after install.
+CAN I ADD NEW SIDEBAR GADGETS?
Definitely! You are free to add whatever sidebar gadgets you like, our templates don’t prohibit that in any way.
+CAN I PURCHASE INSTALLATION LATER ON? I WANT TO TRY IT MYSELF FIRST.
Yes! No time limit whatsoever. We recommend trying it first because you really might surprise yourself! But feel free to purchase it later if you have any issues.
+ARE YOUR TEMPLATES RESPONSIVE/MOBILE-FRIENDLY?
Yes, Blogger has a built-in mobile theme that we style to match the template, so all templates will display well on any tablet or phone. If you don’t like the way it looks, you are also completely free to turn off the mobile version so the web version will be displayed instead when someone visits your site from a mobile device, though this is not recommended and Google will “punish” anyone with a non-responsive site by de-prioritizing your site on search results of those on mobile devices.
+CAN I CUSTOMIZE THE TEMPLATE DESIGN?
Ah, the DIY type. We get you. Fist bump. You can certainly customize the template! We’ve made it so simple to adjust colors + fonts right from the Template Designer (you’ll get instructions, too). Just keep in mind that it you decide to get into the HTML file and make changes, we can’t provide support for those customizations. If something breaks in an attempt to make our own customziations, we aren’t responsible for that. So make sure you backup your template before making any changes to your HTML file, and make sure you keep a copy of the file you download from us after purchase.
+DO YOU OFFER TEMPLATE CUSTOMIZATIONS?
Currently, we provide template customizations on a very small scale and operate on a wait list. If you’re interested in customizing a Get Polished template, please contact us and we can let you know if it’s possible and if so, provide a quote.
+DO I NEED TO PURCHASE THE GENESIS FRAMEWORK IN ADDITION TO A WORDPRESS THEME?
Yep! And it’s a great investment to make for your blog or business! All of our WordPress themes will only work with the Genesis Framework.
+WHAT HAPPENS WHEN I PURCHASE A WORDPRESS THEME?
When you purchase a blog theme from us, you’ll receive a downloadable file via email as soon as your payment clears. In the folder you download from us are a handful of items. One is the child theme. This is the file that carries with it the style of the theme you purchased it. We always say: think of it like the outfit. Your blog’s content won’t be impacted or changed at all, the file will only change the appearance of your blog. We also include very detailed instructions guiding you in installing the blog theme. Depending on the theme you are interested in, there may be a header file. We do offer to make your header for free if you don’t want to use the file to make it yourself. You’ll get access to a form to request a header after your purchase. The instructions will walk you through installing the theme, as well as getting it all set up like the demo blog, with instructions for all the widgets and features of the theme.
+HOW MANY SITES CAN I USE YOUR THEMES ON?
Once you purchase a theme from our shop, you are free to use it on up to three sites of your own. Please do not share your files with anyone else.
+HOW DO I SETUP HOSTING & A WORDPRESS.ORG ACCOUNT?
Great question! Check out our full post here and get your learning on.
+HOW EASY IS IT TO INSTALL?
It really is a breeze! It can take some time, but it isn’t too difficult if you follow along with our detailed written + video instructions. You’ll get access to a huge library of tutorials with your purchase!
+ARE YOUR THEMES RESPONSIBLE/MOBILE-FRIENDLY?
They are, indeed! Our themes are carefully crafted and fully responsive. They’ll look amazing across all devices and you won’t have to lift a finger to adjust your content! It happens automagically.
+CAN I CUSTOMIZE THE THEME DESIGN?
Ah, the DIY type. We get you. Fist bump. You can certainly customize the theme! We’ve made it so simple to adjust colors + fonts right from the Customizer (you’ll get instructions, too). Just keep in mind that we don’t provide support for theme customizations beyond those in the Customizer.
+DO YOU OFFER THEME CUSTOMIZATIONS?
Currently, we provide theme customizations on a very small scale and operate on a wait list. If you’re interested in customizing a Get Polished theme, please contact us and we can let you know if it’s possible and if so, provide a quote.
+WILL I GET THEME UPDATES?
Yes! We thoughtfully craft each blog theme, making sure they’re all free of bugs and compatible with the latest versions of WordPress and our recommended plugins. You’ll be alerted to child theme updates from your WordPress dashboard.